DCG Data Protection & Privacy Policy

DCG Building Services (DCG Group) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.dcgbuildingservices.com (“Our Site”), and we will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.1 Identity and contact details of the data controller

DCG Building Services is the data controller for the data that we hold to provide our commercial, public sector, and domestic building services, as well as website analytics.

DCG Building Services Identity and Contact Details:

  • Name: DCG Building Services
  • Company Registration Number: 14402912
  • Address: DCG Contracts Nottingham ltd, Nash Business Centre, 62 Arnold Road, Basford, Nottingham, NG6 0DZ
  • Telephone Number: 0115 794 0266
  • Email Address: info@dcgbuildingservices.com
  • Data Protection Lead: Christopher Peate, Director
  • Data Protection Email: info@dcgbuildingservices.com

1.2 Purpose of data processing and the lawful basis for processing

DCG Building Services processes personal data supplied directly by our clients (including Local Authorities, Housing Associations, commercial entities, and domestic property owners). The legitimate interest for processing this personal data is to allow us to process quotations, conduct site assessments, ensure health and safety compliance, and ultimately deliver our contractual construction and maintenance services.

1.3 What Data do we hold?

We do not process any personal data other than to facilitate our building services and site management. The data we hold for our current and prospective clients consists of:

  • Person – Name
  • Person – Phone Number
  • Person – Email Address
  • Person – Role / Job Title (for commercial and public sector clients)
  • Property / Site Addresses (including tenant addresses for social housing works)
  • Billing and financial information required for invoicing
  • Authorised on-site photography and videography for reporting, compliance, and approved case studies.

1.4 Who will personal data be shared with?

DCG Building Services will not sell or share your personal data with third parties for marketing purposes. Data may be shared strictly on a “need-to-know” basis with vetted framework partners, local authority compliance auditors (such as Building Control), or verified subcontractors to fulfil our specific contractual, legal, and health & safety obligations.

1.5 Transfer of personal data to another country

DCG Building Services uses only administrative software (such as CRM, project management, and accounting tools) that does not transfer personal data outside of the EEA, or that complies with strict international data transfer frameworks (such as the EU-US Data Privacy Framework) to remain fully compliant with the GDPR and ensure the security of your personal data.

1.6 Website Data, Cookies & Advertising

Our Site uses cookies and similar tracking technologies to improve user experience, analyse website performance, and support our marketing activities.

When you first visit our website, you will be presented with a cookie consent banner allowing you to choose whether to accept or reject non-essential cookies. Essential cookies required for the operation and security of the website will always remain active.

The cookies we use may include:

Essential Cookies

These cookies are necessary for the operation of the website and enable core functionality such as page navigation, security, and form submissions. These cookies cannot be disabled through our cookie banner.

Google Analytics

We use Google Analytics to understand how visitors use our website, including which pages are viewed, how visitors arrive at the website, how long they remain on the site, and how they interact with content. This information helps us improve website performance and user experience.

Google Analytics may collect:

  • IP address (anonymised where possible)
  • Browser type and device information
  • Pages visited
  • Time spent on pages
  • Referral source information

Google Advertising Cookies

We may use Google Ads conversion tracking and remarketing technologies to understand the effectiveness of our advertising campaigns and to display relevant advertisements to previous website visitors.

Meta (Facebook and Instagram) Pixel

We use the Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram and to better understand how users interact with our website after viewing or clicking an advert.

Meta may collect information including:

  • Pages viewed
  • Actions completed on the website
  • Device information
  • Browser information

This information may be used to create audiences for advertising purposes and to improve the relevance of future advertising campaigns.

LinkedIn Insight Tag

We use the LinkedIn Insight Tag to monitor the effectiveness of our LinkedIn advertising campaigns and to understand how commercial, public sector, and business users interact with our website.

The LinkedIn Insight Tag may collect:

  • Device information
  • Browser information
  • Website activity
  • Referring URL
  • Time and date of visits

This information is aggregated and anonymised where possible and is used solely for marketing performance reporting and campaign optimisation.

Managing Your Cookie Preferences

You can accept, reject, or modify your cookie preferences at any time through our cookie consent settings.

Most web browsers also allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality and performance of our website.

For further information about how Google, Meta, and LinkedIn process personal data, please refer to their respective privacy policies.

1.7 Our Work for Public Sector & Housing Clients

When working alongside Local Authorities and Housing Associations, DCG Building Services acts as a responsible data processor regarding tenant and resident information (for example, addresses provided for void property turnarounds or emergency plumbing/heating call-outs). We adhere strictly to the data protection agreements outlined in our public sector frameworks. We ensure tenant data is highly secure and used only for the exact purpose of completing the required structural or maintenance works.

1.8 How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge.

Please contact us for more details at info@dcgbuildingservices.com.